Unverified I-9 Documents Appear in the Blocked Stage

I-9 profiles carrying an Unable to verify document verification result appear in the Blocked stage.

An Unable to verify result could sit alongside an Employment authorized status, so a profile looked resolved even though its documents still warranted review. Finding those exceptions meant opening profiles one at a time, reading a report, or asking Support.

What's new

• A clearer exception queue — profiles with an Unable to verify result are grouped under Blocked, alongside other I-9 exceptions.

• Faster triage — the profiles that need review are identifiable without inspecting each one.

• Clearer status separation — Unable to verify is a document verification result, not an E-Verify status.

Why it matters

A compliance exception that looks resolved is worse than one that looks unresolved, because nobody goes looking for it. Putting these profiles in a queue makes the review deliberate.

What to expect

Unable to verify does not mean a document is invalid or that a worker is ineligible. Some valid document types fall outside automated verification, or call for manual review.

Availability

Coming soon to an initial group of customers — contact your Customer Success representative to learn more.