Fountain - Product updates

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October 2026

Email and SMS Opt-Outs No Longer Remove Talent from Pool

Opting out of texts only stops texts, and unsubscribing from email only stops email. Neither one removes a person from Pool. An applicant who declined...

October 29, 2026

Restart Only the W-4 Forms That Need Correcting

Admins can restart only the W-4 forms that are wrong instead of every assigned form at once. Restarting a worker's W-4 reset and resent every assigned tax...

October 29, 2026

Email Alerts for Failed Automation Runs

Get one clear email when an automation run has failed, sent only to the people who asked for it and can act on it. Failure emails could arrive for every...

October 29, 2026

Pool Settings, Reorganized

Pool Settings are organized in a left-hand menu that groups every setting by what it's for, and ineligible talent are listed on the Talent page. Pool...

October 29, 2026

AI & Credits Together in Settings

Credits and activity logs now live together in the AI & Credits section of Settings. Credits had their own Settings page, and logs of what Cue and AI agents...

October 29, 2026

Platform I-9 Center Pool CRM Cue

New in Fountain: October 22 - 29

Release Highlights We've introduced 5 updates across I-9 Center, Platform, Pool and Cue. Admins can restart just the W-4 forms that need correcting,...

October 29, 2026

Setup Assistant Checklist for New Customers

New customers get one checklist for their whole account setup, drafted by Fountain and reviewed together. Setup ran on kickoff calls, task lists and handoff...

October 22, 2026

Supervision Center for Automation, Data Pipeline and Connector Runs

One list of every automation run, data pipeline run and connector sync, opening on what failed. Automation logs, Data pipeline logs and each connection's...

October 22, 2026

Choose Your Reverification Methods in I-9 Center

Choose which reverification methods your organization offers when a worker's work-authorization document expires. Remote reverification was a single on or...

October 22, 2026

Emma, a Voice Support Agent for I-9 and W-4 Help

Frontline workers can call Emma, a voice support agent, for help finishing their I-9 and W-4. A stuck I-9 or W-4 meant a support ticket or a manual fix by an...

October 22, 2026

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