New in Hire | Trigger workflows from applicant messages

You can now trigger automations in Hire when an applicant sends a message, making it easier to respond quickly or route conversations without manual intervention.

What’s new

New trigger: When an applicant message is received
Automations can now start the moment an applicant sends a message

Route messages in real time
Send message data to external systems using webhooks or custom scripts to trigger follow-up actions

Support automated or human responses
Use this trigger to power auto-replies, escalate conversations, or route messages to recruiters

Why it matters

Speed matters in frontline hiring. This update helps teams respond to applicants faster, reduce drop-off, and ensure important messages don’t get missed—whether responses are automated or handled by a recruiter.

Where to find it

This update is available in Hire in:

• Automation Center

Rollout details

This feature will begin rolling out on March 19, 2026 and may be available first in sandbox environments for Enterprise customers before expanding more broadly.

If you’re interested in enabling this feature or setting up message-based automations, reach out to your Customer Success Manager.