New in Platform| Workforce location group-based segmentation

Teams can now segment workers using location group hierarchies across key Workforce surfaces.

What’s new

• Segment workers by location group

• Location group hierarchy is supported (hierarchy-aware grouping)

Tier

• Continuous Development

Why it matters

Enterprise accounts often organize operations by region/market and need segmentation that matches their operating structure.

Location group-based segmentation improves precision for:

• Operational reporting

• Targeted workflows and views

Where to find it

• Workforce → Worker table and segmentation surfaces

Known limitations

• Location group is not yet supported in automation triggers or automation filters

Rollout details

• Status: Live in production

• Availability: customers using location groups (including enterprise)

Questions?

If you have questions about this change or don’t see it yet, reach out to your Customer Success Manager.