New in Sam (Talent Agents) | Sam — satisfaction manager agent

Sam is a new AI voice agent that proactively checks in with workers at key moments in their employment journey, collects structured feedback via conversational phone calls, and surfaces retention insights and follow-up recommendations in a dashboard.

Retention risk for frontline workers is highest in the first 90 days, and most employers don't learn a worker is at risk until they've already disengaged or quit. Traditional check-ins rely on managers remembering to reach out — inconsistently and at scale. Sam automates that process with structured, conversational voice calls at predictable moments, giving workforce teams earlier signals and structured data to act on.

See a preview:

What's new

• Proactive voice check-ins: Sam makes outbound phone calls to workers at configured touchpoints, conducts a short conversational check-in, and records the outcome.

• Seven launch templates: pre-built check-in programs for before the first day, after day 1, after week 1, after month 1, after 2 months, after 3 months, and an exit interview. Each template targets a configurable audience segment.

• Sentiment scoring: each call is analyzed to infer a sentiment score, with highlights, pain points, and coded themes surfaced automatically.

• Follow-up flagging: calls that require action are flagged with a recommended follow-up owner, so the right person is notified without manual triage.

• Insights dashboard: aggregated call data surfaces trends, themes, and at-risk worker patterns across the workforce, filterable by survey and date range.

• Cue integration: a follow-up button in the Sam dashboard opens Cue in a side panel to suggest next actions based on call insights.

Why it matters

Workforce teams get a consistent, structured signal on worker sentiment at every key moment — without relying on manager initiative or ad hoc outreach. Early retention risk is surfaced while there's still time to act on it.

What to expect

• Survey templates are not yet customizable at launch — the ability for employers to edit questions will be released in the coming weeks.

• Sam currently reaches workers via outbound phone call. Web-based calling is in development and will reduce delivery issues caused by carrier spam filters.

Availability

Coming soon to an initial group of customers — contact your Customer Success representative to learn more.