New in Shift | automate worker request approvals

Give workers faster answers and reduce time spent on manual approvals.

Managers can now set rules to automatically approve common worker requests, reducing the need for manual review.

What’s new

• Automatically approve requests based on configurable rules

• Supports drop shift, time off, and claim shift requests

• Requests that don’t match rules continue through the standard manager review flow

• New Worker Requests settings available at the location level

Why it matters

This reduces the time managers spend reviewing requests and gives workers faster, more consistent responses, especially in high-volume environments.

What to expect

• Automation is configured at the location level and can be adjusted as needed

• Requests are either automatically approved (when rules apply) or routed to managers for review

• Existing request workflows remain unchanged unless rules are enabled

Availability

Release type: Continuous update
This is a small improvement available immediately.

All customers:

• Available starting April 16, 2026

• No phased rollout or additional setup required

Give workers faster answers and reduce time spent on manual approvals.

Managers can now set rules to automatically approve or reject common worker requests, including drop shift, time off, and claim shift.

What’s new

• Automatically approve or reject requests based on configurable rules

• Supports drop shift, time off, and claim shift requests

• Requests that don’t match rules continue through the standard manager review flow

• New Worker Requests settings available at the location level

Why it matters

This reduces the time managers spend reviewing requests and gives workers faster, more consistent responses, especially in high-volume environments.

What to expect

• Automation is configured at the location level and can be adjusted as needed

• Existing request workflows remain unchanged unless rules are enabled

• Managers will still review requests that don’t meet configured criteria

Availability

Release type: Continuous update
This is a small improvement available immediately.

All customers:

• Available starting April 16, 2026

• No phased rollout or additional setup required

Reach out to your Customer Success account team if you have any questions about this feature or rollout.