- DATE:
- AUTHOR:
- The Fountain team
See Every Candidate AI Conversation in One Log
A filterable log of every question applicants ask Candidate AI and every answer it gives, with a one-click path to fix answers in the knowledge base.
Reading what Candidate AI told applicants meant opening applicant profiles one at a time, and the previous conversation report was no longer available.
What's new
Every question and answer — choose View conversations in an agent's menu to see each applicant question with Candidate AI's answer, the applicant, opening, channel and date, newest first.
Filters that find problems — filter by date, opening, channel, thumbs-down ratings and knowledge gaps, where Candidate AI didn't have the information to answer.
Full context — open any row to read the whole conversation with that question highlighted, and jump straight to the applicant.
Fix it at the source — Edit knowledge base, on any row or in the open conversation, takes you to that agent's knowledge base to correct the answer.
Respects access — the log requires reporting access, and users who can see only some openings see only conversations on those openings.
Why it matters
Teams spot and correct wrong or missing answers in minutes, instead of reviewing transcripts by hand or waiting on a custom report.
What to expect
View conversations replaces the previous Analyze conversations option in the agent menu. Knowledge-gap detection works for English conversations and covers conversations from the day it is turned on for your organization. The log does not export conversations or rank top questions.
Availability
Available to all Hire customers.
